Deputy Manager-Quality

1 - 6 Years
Navi Mumbai, Mumbai, Mumbai Suburbs

Job Description


Participates in design of call monitoring formats and quality standards.

Provide actionable data for agent improvement

Coordinates and facilitates call calibration sessions for internal as well as external

Monitoring calls of QAS & providing them feedback on timely basis

Prepares and analyzes quality reports for management staff review.

Suggests training needs and developments

Handling quality related escalations & taking action against the same on timely basis

Contribute for the initial hiring and selecting process

Coach and guide team to think proactively and encourage them to improve on process and productivity

Required Candidate profile

Language: (Kanada,Tamil,Malayalam,Telugu)

At least 1 year on paper team handling experience as Quality team leader

Excellent oral, written and interpersonal communication skills.

Exceptional listening and analytical skills.

Intermediate level of knowledge / expertise with PC (Word & Excel).

Strong knowledge of Quality related to customer care processes and techniques.

Demonstrated ability to work well in a team environment.

Absorb Home loan and financial services product knowledge and keep self updated about the competition.


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Array Management Consultants

Array Management Consultants, established in 2009, is a powerful recruitment & executive search company. Array specializes in understanding the needs of both clients and candidates. We are connected to our companies Pan India providing the best quality services at every step of their organization.

Array is a team of experienced recruitment professionals, who labors through the variables and mundane task associated with the hiring process, thus enabling our clients to focus on their business. Array includes consultants for a wide range of sectors ranging from Engineering, Manufacturing, Information Technology and construction to retail, telecom , finance, banking , and so on.
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Contact Company:Array Management Consultants



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Role Category



Quality Assurance/Quality Control Manager

Employment Type

Full Time, Permanent